Frequently asked questions about Home Warranty Plans

Q: What is Nicor Services Protection Plans?
A: With our Protection Solutions plans, you can be prepared for unexpected breakdowns to your essential appliances and home systems. With over 20 maintenance and repair plans, we’re sure to have the right choice for you. These plans will help protect expensive financial repairs, as well as hassles and inconvenience. All our plans include parts and labor, with no deductible – all for a low monthly amount.
Q: What if I have homeowner insurance? Do I still need a home warranty plan?
A: Your homeowner’s insurance is hazard insurance, and covers items damaged in fires, by water, by wind or other covered events. Nicor Services repairs items that break down on their own through normal wear and tear or defects in workmanship.
Q: Does the age of my home matter?
A: No, the age of your house does not matter. We still cover the systems and appliances within the home regardless of age.
Q: Do I need a home inspection in order to enroll?
A: No, a home inspection is not required as a condition to enroll in a Home Warranty plan.
Q: Can I enroll a home warranty plan if I am not in a real estate transaction?
A: Yes, you can purchase a home warranty during homeownership. You do not have to be involved in a real estate transaction of any kind.
Q: When does coverage begin and when does it end?
A: If your enrollment includes “Repair” service, coverage for the “Repair” service portion of your agreement begins thirty (30) days from the plan commencement date provided. If your enrollment includes “Maintenance” service, coverage for the “Maintenance” portion of your service agreement only is effective as soon as Nicor Services processes your request for service.

THE VARIOUS SERVICE PACKAGES ARE FOR A TERM OF TWELVE (12) MONTHS AND WILL CONTINUE TO RENEW FOR LIKE PERIODS UNLESS CANCELLED WITHIN THIRTY (30) DAYS OF THE RECEIPT OF YOUR WRITTEN RENEWAL NOTICE AS REQUIRED BY LAW OR THE COVERAGE IS CANCELLED AS DESCRIBED BELOW. IN THE EVENT THAT YOU DO NOT NOTIFY THE COMPANY OF YOUR INTENTION TO DISCONTINUE THE AGREEMENT, YOU WILL BE RENEWED AT THE NEW AGREEMENT’S PRICES AND ANY NEW TERMS AND CONDITIONS AS SPECIFIED IN THE RENEWAL NOTICE.
Q: If I have a concern with a covered system, how do I request service?
A: Make one toll-free call to our Customer Service Center at 1-877-NICOR-HS (1-877-642-6747). We are available 24 hours a day, 7 days a week, and 365 days a year.
Q: Do I pay a service fee for each visit?
A: Unlike most providers, Nicor Services doesn’t charge a deductible or a trip fee for service.
Q: What is covered under a Performance Tune-Up and repair contract?
A: A Performance Tune-Up and repair contract covers one annual Performance Tune-Up for each piece of covered equipment.
Q: How much can a contractor charge for work or parts not covered by my Performance Tune-Up contract?
A: Under our Performance Tune-Up plan, parts are not covered. If you agree to have a part installed or additional labor performed that is not covered, you will pay the contractor directly at his current competitive rate.
Q: What if I'm not satisfied with my contractor's service, have a disagreement with my contractor about my coverage or wish to change contractors?
A: Call Nicor Services at 1-877-NICOR-HS (1-877-642-6747).
Q: Can I change the terms of my service agreement?
A: You cannot change the terms of your contract. You can, however, upgrade your Performance Tune-Up plan to a Performance Tune-Up and repair plan. Just call us at 1-877-NICOR-HS (1-877-642-6747). We'll mail a confirmation of your upgrade and new cost.
Q: What happens if I move before the service agreement expires?
A: If you move and work has been performed, you will be billed for the balance of your contract. You may pay this balance with your final gas bill.
Q: If I sell my home, can the new owner assume the service agreement?
A: No. Your service agreement is between you and Nicor Services. The new homeowner would have to sign up for a new service agreement in his/her name.
Q: If I don't have any repairs, do I receive money back at the end of the year?
A: No. Like an insurance policy, your service agreement provides protection against unexpected repair bills.
Q: Who do I call with any questions?
A: Call Nicor Services at 1-877-NICOR-HS (1-877-642-6747).
Q: How do I sign up for the coverage?
A: You can sign up online or by calling 1-877-NICOR-HS (1-877-642-6747) and talking to a Nicor Services customer care representative.
Q: Are parts and labor covered if there is a repair?
A: For all our repair plans, parts and labor are covered for up to $400 (upto $600 for Gas Line ComfortGuard). For all our maintenance plans, parts and labor are not covered unless and otherwise specified. The outside Sewer and Water Line Repair coverage includes certain restoration coverages. See terms and conditions for further details.
Q: Does my coverage replace the manufacturer’s warranty?
A: No. In fact, many manufacturers’ warranties require regular preventive maintenance to maintain the original warranty. That is why preventive maintenance, such as our Performance Tune-Up, is an excellent idea for furnaces and central air conditioners. Whether your equipment is under warranty or not, annual maintenance is highly recommended for peak performance, safety and efficiency.
Q: What is the deductible under the repair plans?
A: Unlike many other warranty providers, there are no deductibles or service call fees in Nicor Services repair plans.